The Member Experience - A Journey of Excellence
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The Member Experience - A Journey of Excellence

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Witnessing the rapid change to society with the advent of modern technologies, East County Schools Federal Credit Union (East County Schools/ECS) is embarking on a journey that will build on current success, develop new technologies, maintain our level of excellence, and embrace opportunities of the future. We conducted a Vision Planning Workshop as the first step in this re-imagining process. The workshop included the voices of our member-owners. This collaborative day generated six major categories of ideas that we are using to guide our way forward. From those ideas, emerged the following Voice of our Membership.

A High-Tech/High-Touch Experience
Continue to keep up with the times as newer, faster and more convenient technology is introduced (High-Tech), while keeping the quality personal interaction East County Schools is known for (High-Touch).

Provide Value
Ensure that East County Schools’ products and services continue to offer the best value possible.

Effective Communication Experience
Offer a variety of methods for members to communicate with East County Schools and continue to develop your social media presence.

Active Community Engagement
Continue to be an active supporter of the East County education community.

Welcoming In-Branch Experience
Provide an easy and pleasant experience when visiting an East County Schools branch.

Proactive Financial Wellness & Education
Understand and anticipate our needs at every stage of life.

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Members LoveECSFCU!

  • ECS-logo

    From the beginning of the process to the day of funding, Suzy and her assistant, Lance, were exactly what anyone would hope for when refinancing their home. They responded to all my questions with patience and in a timely manner. They let me know what to expect and when to expect it every step of the way. I couldn't be more pleased with the service I received. Thank you Suzy and Lance for making this so easy!

     

    Elissa Ellis-MacLeod, on her ECSFCU home refinance
Refer Your Family
Refer your Family Members to ECS!
Spouses, children, siblings, parents, and grandkids are all eligible to join with you.

Rates as low as 4.15%APR for new or 4.35%APR pre-owned ECSFCU auto loan!
APR=Annual Percentage Rate. Includes auto payment and NCI discounts. Effective 10/01/2024

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