The Member Experience - East County Schools Federal Credit Union
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The ECS Member Experience

A Journey of Excellence

Witnessing the rapid change to society with the advent of modern technologies, East County Schools Federal Credit Union (East County Schools/ECS) is embarking on a journey that will build on current success, develop new technologies, maintain our level of excellence, and embrace opportunities of the future. We conducted a Vision Planning Workshop as the first step in this re-imagining process. The workshop included the voices of our member-owners. This collaborative day generated six major categories of ideas that we are using to guide our way forward. From those ideas, emerged the following Voice of our Membership.

 

A High-Tech/High-Touch Experience
Continue to keep up with the times as newer, faster and more convenient technology is introduced (High-Tech), while keeping the quality personal interaction East County Schools is known for (High-Touch).

A High-Tech/High-Touch Experience

Members' Voice:
East County Schools Commitment:

Provide Value
Ensure that East County Schools’ products and services continue to offer the best value possible.

Provide Value

Members' Voice: 
East County Schools Commitment: 

Effective Communication Experience
Offer a variety of methods for members to communicate with East County Schools and continue to develop your social media presence.

Effective Communication Experience

Members’ Voice:
East County Schools Commitment:

Active Community Engagement
Continue to be an active supporter of the East County education community.

Active Community Engagement

Members’ Voice: 
East County Schools Commitment: 

Welcoming In-Branch Experience
Provide an easy and pleasant experience when visiting an East County Schools branch.

Welcoming In-Branch Experience

Members’ Voice: 
East County Schools Commitment:

Proactive Financial Wellness & Education

Understand and anticipate our needs at every stage of life.

Proactive Financial Wellness & Education

Members’ Voice: 
East County Schools Commitment:
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Members LoveECSFCU!

  • Todd Linke IMG_4888 no wording cropped
    After financing a newly purchased truck with ECS, Todd wrote: Thank you for your efficient and friendly service! I always appreciate the "small bank" customer service, but the "big bank" options!
    Todd Linke, Mount Miguel HS Science Department