The Member Experience - East County Schools Federal Credit Union
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The ECS Member Experience

A Journey of Excellence

Witnessing the rapid change to society with the advent of modern technologies, East County Schools Federal Credit Union (East County Schools/ECS) is embarking on a journey that will build on current success, develop new technologies, maintain our level of excellence, and embrace opportunities of the future. We conducted a Vision Planning Workshop as the first step in this re-imagining process. The workshop included the voices of our member-owners. This collaborative day generated six major categories of ideas that we are using to guide our way forward. From those ideas, emerged the following Voice of our Membership.

 

A High-Tech/High-Touch Experience
Continue to keep up with the times as newer, faster and more convenient technology is introduced (High-Tech), while keeping the quality personal interaction East County Schools is known for (High-Touch).

A High-Tech/High-Touch Experience

Members' Voice:
East County Schools Commitment:

Provide Value
Ensure that East County Schools’ products and services continue to offer the best value possible.

Provide Value

Members' Voice: 
East County Schools Commitment: 

Effective Communication Experience
Offer a variety of methods for members to communicate with East County Schools and continue to develop your social media presence.

Effective Communication Experience

Members’ Voice:
East County Schools Commitment:

Active Community Engagement
Continue to be an active supporter of the East County education community.

Active Community Engagement

Members’ Voice: 
East County Schools Commitment: 

Welcoming In-Branch Experience
Provide an easy and pleasant experience when visiting an East County Schools branch.

Welcoming In-Branch Experience

Members’ Voice: 
East County Schools Commitment:

Proactive Financial Wellness & Education

Understand and anticipate our needs at every stage of life.

Proactive Financial Wellness & Education

Members’ Voice: 
East County Schools Commitment:
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Members LoveECSFCU!

  • ECSFCU is big enough to approve loans with great rates and small enough to provide personal service and products that are important to the educational community.
    Randy Montesanto Grossmont Union High School District