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The Member Experience - A Journey of Excellence

Feb 22, 2019, 16:53 PM

Witnessing the rapid change to society with the advent of modern technologies, East County Schools Federal Credit Union (East County Schools/ECS) is embarking on a journey that will build on current success, develop new technologies, maintain our level of excellence, and embrace opportunities of the future. We conducted a Vision Planning Workshop as the first step in this re-imagining process. The workshop included the voices of our member-owners. This collaborative day generated six major categories of ideas that we are using to guide our way forward. From those ideas, emerged the following Voice of our Membership.

A High-Tech/High-Touch Experience
Continue to keep up with the times as newer, faster and more convenient technology is introduced (High-Tech), while keeping the quality personal interaction East County Schools is known for (High-Touch).

Provide Value
Ensure that East County Schools’ products and services continue to offer the best value possible.

Effective Communication Experience
Offer a variety of methods for members to communicate with East County Schools and continue to develop your social media presence.

Active Community Engagement
Continue to be an active supporter of the East County education community.

Welcoming In-Branch Experience
Provide an easy and pleasant experience when visiting an East County Schools branch.

Proactive Financial Wellness & Education
Understand and anticipate our needs at every stage of life.

Financial Education

Intro to Finance

Are you stressed about money? Don't worry - you're not alone and help is available! This program will help you understand key financial concepts and make better decisions related to managing your money.

Intro to Finance Articles

Major Life Transactions

Life is full of big decisions, and it can feel overwhelming at times! This program will equip you to better manage some major financial decisions that may come your way.

Major Life Transactions Articles

Paying for College

Paying for education can seem expensive and overwhelming. But don't worry - you're not in it alone! This program will help you understand the costs associated with financing an education and navigate the application and repayment process.

Paying for College Articles

Retirement Planning

Are you prepared for retirement? This program will help you plan today for the life you want in retirement. Explore important financial planning topics like investment strategies, estate planning, and social security so you can have a comfortable retirement.

Retirement Planning Articles

Members LoveECSFCU!

  • Todd Linke IMG_4888 no wording cropped
    After financing a newly purchased truck with ECS, Todd wrote: Thank you for your efficient and friendly service! I always appreciate the "small bank" customer service, but the "big bank" options!
    Todd Linke, Mount Miguel HS Science Department
  • Karl Danielson 2018
    I've bought three cars through the credit union. They make it very easy, very simple, and you can't beat the interest rate. I highly endorse them, their friendly staff, and the service that East County Schools gives its members!
    Karl Danielson Granite Hills HS Television, Film and Digital Media Teacher
  • ECSFCU is big enough to approve loans with great rates and small enough to provide personal service and products that are important to the educational community.
    Randy Montesanto Grossmont Union High School District
  • We bank with East County Schools Federal Credit Union and learned they also have a great car buying service! We decided to look into it and ended up with the best customer service, an amazing price, no hassle of going to the dealership, and a brand new 2017 Honda Accord Sport! A year later, we were in need of another car for our growing family. It was an easy decision to go with the credit union and New Cars Inc again. The process and customer service didn’t disappoint once again, and we love our new 2018 Honda CRV! A big thank you to New Cars Inc and ECSFCU!
    Carly and Luke Esquerra